New Renters or Landlords
Existing Users
This Emergency Rental Assistance Portal (ERAP) features the following:
Family Silhouette

Online Application
Step-by-step instructions
Application Tracking
Utility Assistance Application
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Landlord Registration and Application
Renter Referrals
Document Management
Applications will be accepted starting March 15th.

Contact the RENT Assistance Program by calling (512) 488-1397, 8:00 a.m. to 6:00 p.m. for English or Spanish, Monday through Friday, except for observed holidays. The RENT Assistance Program receives and accepts Video Relay Service (VRS) calls from people who are Deaf or hard-of-hearing. If you speak Arabic, Chinese, Korean, Burmese, Urdu, or Vietnamese, you will be prompted to select your primary language and leave a voicemail. Your call will be returned within 24-48 hours with an interpreter on the line.